School of Great Moments

A level set on customer experience (CX), ENLIGHTEN CX dispels some common myths and introduces how to drive curiosity and buy-in for CX cultural transformation.

A practical programme for managers, PROMOTE CX  deals with classic challenges of CX from a manager’s point of view, with particular focus on shifting the culture through individual behavioral change.

For those who have been asked to develop CX innovations to address some current business challenge, DESIGN CX is a programme to learn and apply the Majid Al Futtaim proprietary design thinking approach, while addressing a real business challenge

A programme to bring CX to life for front-line team leaders, OBSESSS CX places special focus on Majid Al Futtaim’s behavioral standards, empowerment and handling customer feedback.